Frequently Asked Questions

Everything you need to know about your Skin Society experience.

Are your products cruelty-free and vegan?

Yes, Skin Society is committed to ethical beauty. All our formulations are 100% cruelty-free and we offer a wide range of vegan-certified products.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been opened.

Do you ship internationally?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I know which products are right for my skin type?

You can take our 2-minute Skin Quiz on our homepage or contact our resident estheticians via live chat for a personalized consultation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.